Refund Policy

01Who you are buying from

Credit purchases on com1.cloud are sold by Command One, a sole trader (self-employed, not an incorporated company).

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

0230-day money-back guarantee

If you are not satisfied with a purchase, you can request a full refund within 30 days of the order date. You do not need to give a reason.

Refunds are issued to the original payment method. Once a refund is issued, the corresponding purchased credits are removed from your account balance.

03How to request a refund

Request a refund directly from our payment provider at paddle.net using the email address you used at checkout, or email us at billing@com1.cloud and we will raise it with Paddle on your behalf.

Refunds are normally approved within a few business days. The time for the money to appear on your statement depends on your bank or card issuer.

04Recurring plans

If you are on a recurring plan, you can cancel at any time from your billing page or via paddle.net. Cancellation stops future renewals; access continues until the end of the period you have already paid for.

05Statutory rights

Nothing in this policy limits any statutory right of withdrawal or consumer right you have under the law of your country of residence.

Paddle's own refund terms also apply and are available at paddle.com/legal/refund-policy.

06Contact

Billing and refund questions: billing@com1.cloud. General enquiries: legal@com1.cloud.